At ISMG we take customer support very seriously. For this reason we have implemented a system to handle your support requests with the highest degree of efficiency. Our PEST incident tracking system is an automated Internet support mechanism which allows customers to submit support issues via a standard web browser. Based on the priority that you give the request, it is routed either to the appropriate e-mail box in our organization or directly to our technician's alphanumeric pager.

We feel that this system, coupled with traditional offline support mechanisms such as 24/7 voice mail and pager services, will provide ISMG’s customers with the highest level of support available.